Contact support

In the app

Sign in and open Support from the sidebar. You can raise a ticket, attach screenshots, and see the status and replies of every ticket your organization has open. The same page shows the help articles most relevant to what you are doing.

Book a call

For a campaign you would like help planning, or to talk about agency or credit arrangements, book a call with the JOLT team.

Email

You can also email the team at us.advertising@joltcharge.com. Tickets raised in the app are answered faster because they arrive with your organization and campaign already attached.

What to include

• Your organization name.
• The campaign name or the invoice number the question is about.
• For a creative question, the creative name and, if rejected, the reason shown.
• For a billing question, the market and the date of the charge.
• For an AI-agent question, the plan ID the agent returned.

Response times

Tickets are answered during business hours in your market, usually within one business day. Creative review and campaign approval have their own queues and do not need a ticket; see What happens after you launch.

Status of the network

If your report shows a gap in delivery, check the campaign's status first — most gaps are a pause or a creative awaiting approval. If a screen was offline, it recorded no plays and you were not charged for it. See How impressions are measured.